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Refund Policy
Full Refund Conditions
We offer a full refund within 30 days of your purchase for any support plan if you are not satisfied with our services or if the product is defective.
Partial Refund Requests
For partial refunds, please contact our support team to discuss your specific situation. We will review your case and provide a detailed response regarding eligibility.
Application Process
To initiate a refund, please submit a written request via our contact form or email support@familytreemakercustomersupport.com. Our team will process your request within 5 business days.
Non-Refundable Situations
Refunds are not available for support plans that have been used for more than 30 days or for technical support tickets that are closed without resolution.
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